Replacement Policy

Replacement Policy

At Arabian eShop, we are committed to providing high-quality products and ensuring a positive shopping experience for all our customers. If you receive a product that is incorrect, broken, or damaged, we offer a simple and efficient replacement process. Please read the following guidelines to ensure a smooth experience.

Eligibility for Replacement:
You are eligible for a replacement if the product you received is:

  • Incorrect (e.g., wrong item or variant)
  • Broken (e.g., broken during shipping)
  • Damaged (e.g., visibly damaged upon arrival)

How to File a Replacement Request:

  • Contact us within 3 days of receiving the product.
  • Provide a detailed description of the issue, including photographs of the product and packaging if applicable.
  • Include your order number and any relevant details to help us process your request faster.

Replacement Process:

  • Once we receive your request, we will verify the details and approve the replacement if the issue is valid.
  • We will send you instructions on how to return the damaged or incorrect product (if required).
  • A replacement product will be shipped to you as soon as the returned item is processed.

Conditions:

  • The product must be in its original condition.
  • We will cover the shipping costs for the replacement.

Thank you for shopping with us!

 

Here are the ways you can reach us:

Whatsapp: +971 55 154 5235

Email: arabianeshop99@gmail.com

Address: Warehouse # 13, Plot # 4488, PO Box 5841, Al Sajaa Industrial, Sharjah.

 

We appreciate your patience and understanding.

Happy shopping at Arabian eShop!

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